Ballot

Can I still enter the ballot?

The ballot for tickets opened on 3 January, and closed at midnight on 24 February. No further applications can be accepted. If you have entered the ballot you will be informed by e-mail by 10 March 2017. If you have not entered and would like to participate in the Centenary you can find out more about the public event in the Market Square in Ypres or find out about other ways to get involved.

When will I find out if I have been successful?

All ballot entrants will be informed of the result by e-mail by 10 March 2017. Please keep an eye on your e-mail account, and any associated “Junk mail” folders for this update. If you have not received an e-mail by 10 March please let us know via the contact us page.

What if I have not received an e-mail informing me of the result?

If you have entered you should receive an e-mail to the e-mail account you used when you registered. If you have not received an e-mail by 10 March please let us know via the contact us page.

What if I can no longer attend?

If you can no longer attend it is important that you let us know as soon as possible, either by clicking the “Cancel” link in the e-mail you receive, or via the contact us page.

What if I need to change my guest?

If your guest can no longer attend, you can let us know via the link in the e-mail you will receive. Alternatively you can let us know via the Contact Us page.

What if my personal details (e.g. passport number change)?

If any of your personal details change, such as transport or accommodation arrangements, medical conditions, or passport number, it is important to let us know as soon as possible. You can do this via the link in the e-mail you will receive, or via the Contact Us page.

What if I am not successful?

The public ballot for tickets for the Tyne Cot event was substantially oversubscribed, so unfortunately many guests have not been successful.

All applicants that have not been successful have been added to the waiting list, and as soon as any tickets are returned we will redistribute them to applicants on the waiting list, so please continue to keep an eye on your emails account. If you can no longer attend or do not want to stay on the list you can let us know via the link in the email you received, or via the Contact page.

You can find out more about the many other ways to get involved, both in Ypres and the UK, on our Get Involved page.

I have not been allocated tickets, is there a waiting list?

All applicants that have not been successful have been added to the waiting list, and as soon as any tickets are returned we will redistribute them to applicants on the waiting list, so please continue to keep an eye on your emails account. If you can no longer attend or do not want to stay on the list you can let us know via the link in the email you received, or via the Contact page.

Tickets

When will I receive my tickets

Tickets will be distributed to successful applicants around a month prior to the event. These are now in the process of being sent, and if you have not received yours by 18 July please let us know via the Contact Us page.

These will be sent electronically, for you to print at home, along with a car parking pass (if required). You will be sent full joining instructions at the same time in a separate e-mail, so please continue to look out for both emails.

On the day you will need to bring both your electronic ticket, your parking pass (if required) and your passport for accreditation purposes.

When will I receive further details about when to arrive, what to bring with me etc.?

Tickets will be sent to guests electronically a month before the event. This will include full joining instructions telling you exactly what you should and shouldn’t bring with you, timings and a detailed explanation of what will be happening on the day.

We will also be in touch regularly between now and then to ensure you have all the information you need to plan your day.

What if I need to change my guest?

If your guest can no longer attend, you can let us know via the link in the e-mail you will receive. Alternatively you can let us know via the Contact Us page.

I can no longer attend; can I give my tickets to someone else?

Due to the nature of the ballot and in the interests of fairness, the lead applicant cannot transfer tickets if he or she can no longer attend.

If you can no longer attend it is important that you let us know via the Contact page of the website, so that returns can be reallocated to the waiting list.

My Passport Number (or other personal details) have changed; what do I do?

If your personal details, such as Passport Number, Address or Emergency Contact details have changed you can update your personal information via the link sent to you in the e-mail notifying you of the ballot outcome.

Alternatively, you can log-in here using your Reference Number and Postcode.

Travel

How will I get to Tyne Cot?

All ticket holders will need to make their way to the Memorial Museum Passchendaele 1917, in Zonnebeke, close to Ypres. From there, there will be a shuttle service organised to take guests to and from Tyne Cot.

I would like to stay in the region, but can’t find a hotel; what should I do?

Travel and accommodation advice can be found on the travel page here

Can I travel with a Tour Operator?

Many Tour Operators will be planning visits to the region to mark the Centenary, and details of many of them can be found by searching online. Tickets to Tyne Cot will only be allocated to individuals, and so Tour Operators will not be able to offer these as part of a package. Members of the public travelling with a Tour Operator would of course be able to attend the public event on 30 July in the Market Square at Ypres.

What arrangements are there for disabled guests?

Facilities will be in place to allow guests with disabilities to attend, and further information regarding these facilities will be supplied directly to ticket holders along with full joining instructions. If you have any questions you can always get in touch using the contact us page.

Other Events

Can I still register for information about the Market Square event?

Yes, you can register for updates about the public event taking place in the Market Square in Ypres on 30 July via the form here.

The page also contains more information about the event, and will continue to be updated as more details are announced.

What else is going on to mark the Centenary?

If you would like to participate in the Centenary of Passchendaele in Ypres you can find out more about the public event in the Market Square in Ypres here or you can find out about other ways to get involved here.

I can’t travel to Ypres: how else can I get involved?

If you are not able to attend the events in Ypres, you can find out more about some of the other ways to get involve, in the UK and online by clicking here.